Extract from our Terms & Conditions:
7. Returns Policy
Private customers may return goods to MeroWings within 14 days of the arrival date of said goods. All returned goods must be complete and in their original condition together with the protective packing materials. Any reduction in value of the products arising from, for example, utilisation, wilful damage, or the use of inadequate packing materials for returning products back to MeroWings, will be charged to the customer and offset against the amount to be refunded. In the case of partial returns where an initial price advantage was given to the customer for a volume purchase; for example where postage and packaging was either reduced or free as result or where the unit costs of each product were lowered due to a multiple purchase, this difference will be calculated against the amount to be refunded. Return postage within Germany will only be paid for by MeroWings after written agreement has been given following either a telephone call or resulting from email/fax contact. All unfranked packages will be rejected by the returns depot and returned to the sender without processing. All returns arising outside of Germany will need to be adequately franked, the costs of which will be paid for by the customer returning the goods.
Return address: MeroWings International GmbH & Co. KG, Sauerlandstr.20, 70469 Stuttgart